Compliance (2012)

Compliance (dir. Craig Zobel) may be based on real events and it sure brings up some important points about authoritarian relationships - but I wasn't crazy about it, even though there are several interesting dimensions one could discuss at lenght. The story is told in a simple way, the time frame of the story is limited and the narrative is set in one and the same location. Given the chilling quality of the tale, Compliance develops into a claustrophobic movie about precarious workers and power relations. We are introduced to a staff of fast food workers. They work the hectic Friday shift and even though people are busy there is the normal bullshit and the ordinary jokes. There is tension between the workers and we somehow suspect this will be a long night. But then there is a phone-call and one of the employees are taken to a back room. A guy has presented himself as a police officer. One of the workers are said to have stolen a customer's purse. Over the phone, the 'cop' is commanding the middle-manager of the joint, Sandra, how to proceed with the 'investigation'. Sandra is having a rough day and she is eager to please the good officer. Things soon get out of hand and outrageous orders are handled out while the staff get all the more uncomfortable with the situation. But the guy is after all a cop so they better do as they're told. The title, Compliance, gives away the basic theme: these people don't ask unnecessary questions, they are obedient and even when things seem weird, they comply. The lack of protests or questioning is placed against the backdrop of corporate hierarchies and ideas about Professionals (they MUST know what they are doing, right? they are the EXPERTS). Early on in the movie, we learn that the employees are constantly surveilled, constantly looked at as potential rule-breakers - in other words, they are treated like trash, like people who the managers should treat a bit roughly so as to elicit the best response - compliance and fear. And well, even the middle-managers are just as scared as their colleagues. Sandra is worried about the managers above her, and she wants the place to be run impeccably, after all, she's the one responsible for the general order. Sandra, then, is both the one who is doing the surveillance and the one feeling that others are scrutinizing her job performance. - - - All this could have been the recipe for an awesome and critical film, but my problem with Compliance was that the film somehow tried to take the viewer by the hand, 'look, THIS is going on'. I am still unsure what didn't work so well in this movie. Was it the overwrought acting (but it always had some great moments where the acting was spot on)? The plot? Sensationalism? The answer is probably all of these. Anyways, Compliance was difficult to watch and for all its weaknesses this was an interesting story about the contemporary workplace.